?這是少年商學(xué)院微信(ID:youthMBA)分享的第141篇文章,作者是教育工作者、翻譯家南橋,我們已經(jīng)獲得了他的授權(quán)。
前不久,我的上小學(xué)六年級(jí)的女兒突然要我給她買(mǎi)一個(gè)“智能手機(jī)”。我擔(dān)心這手機(jī)干擾太多,所以拖著沒(méi)買(mǎi)。后來(lái)她說(shuō),我給你寫(xiě)一篇文章,介紹我為什么要這手機(jī),你看了再?zèng)Q定。她于是花了兩個(gè)小時(shí),寫(xiě)了篇文章,告訴我她為什么要買(mǎi)手機(jī),說(shuō)得頭頭是道??赐旰螅夜硎股癫?,不僅買(mǎi)了手機(jī),還買(mǎi)了保護(hù)膜,接著又買(mǎi)了一個(gè)護(hù)套,然后想想又買(mǎi)了一個(gè)支架。
? ? ? ??結(jié)帳的時(shí)候,我納悶自己怎么突然這么大方,給她買(mǎi)了這些。
? ? ? ??后來(lái)我才從她作業(yè)本里翻出了上述“說(shuō)服技巧”的講義和作業(yè)來(lái)。原來(lái)我被“忽悠”了。
? ? ? ??美國(guó)學(xué)校里,老師也教人如何去“說(shuō)服”他人,讓人刻意去朝某一方面去想。與蓄意操縱思維的“宣傳”(propaganda) 不同,“說(shuō)服”策略(persuasion techniques)是中性概念。學(xué)生學(xué)習(xí)如何說(shuō)服他人,達(dá)成自己正當(dāng)、正義的目標(biāo)。這些策略可用在演講、公關(guān)、營(yíng)銷(xiāo)等諸多工作之中。學(xué)生也可通過(guò)這樣的學(xué)習(xí),辨別他人的“忽悠”,培育批判性思維的能力。從女兒的作業(yè)上,我看到了這些“說(shuō)服技巧”(她所用的例子是勸說(shuō)學(xué)生吃學(xué)校的“營(yíng)養(yǎng)午餐”):
? ? ? ??“從眾”(Bandwagon):這個(gè)概念所依據(jù)的人性弱點(diǎn),是人都想屬于一個(gè)群體,不愿意落單。說(shuō)服者運(yùn)用此技巧,試圖讓受眾去從眾?!安灰詈笠粋€(gè)關(guān)注健康飲食哦!”意思是其他人都去吃營(yíng)養(yǎng)餐了,就你還落后!
? ? ? ??“市儈”(snob appeal):?這個(gè)技巧,是讓受眾感覺(jué)自己優(yōu)于他人?,F(xiàn)在廣告中常出現(xiàn)的“你應(yīng)該享有…”(You deserve…)之類(lèi)說(shuō)辭,就是為了讓對(duì)方感覺(jué)自己是個(gè)人物,應(yīng)該享有這樣那樣,其實(shí)大部分受眾不過(guò)是些不甘平凡的平常人物,但是這種話(huà)他們聽(tīng)了受用?!澳銘?yīng)該享有健康,吃健康的學(xué)校午餐吧!”
? ? ? ??“忠誠(chéng)”(appeal to loyalty):?這個(gè)技巧,是想調(diào)動(dòng)受眾對(duì)于某個(gè)群體的忠誠(chéng),而達(dá)成特定的目的。網(wǎng)上這種例子很多,比如“是中國(guó)人就轉(zhuǎn)”、“是X省人就頂”?;蛘呶覀兓氐綘I(yíng)養(yǎng)午餐的例子:“支持你的學(xué)校,吃學(xué)校營(yíng)養(yǎng)午餐吧?!边@是調(diào)集學(xué)生對(duì)于學(xué)校的支持和忠誠(chéng)。
? ? ? ??“見(jiàn)證”(testimonials): ?用專(zhuān)家、名人或者滿(mǎn)意客戶(hù)來(lái)裝點(diǎn)自己。例如“海飛絲,林青霞的最?lèi)?ài)。”如果是用普通人的見(jiàn)證,則人多力量大,多些人的數(shù)據(jù)更有說(shuō)服力:“五分之四的學(xué)生都說(shuō)她們?cè)赋誀I(yíng)養(yǎng)餐?!?/p>
? ? ? ??另外,還有其它許許多多的“說(shuō)服技巧”,例如,道德說(shuō)服法、情感說(shuō)服法,遣詞造句法, 一套又一套。我先不介紹,還指望退休后,開(kāi)兩個(gè)培訓(xùn)班,一個(gè)是專(zhuān)業(yè)洗腦培訓(xùn)班,一個(gè)是反洗腦培訓(xùn)班,我不能提前把自己飯碗砸了。
附:
我女兒讓我給她買(mǎi)手機(jī)的文章:
? ? ? ?Why I would very much appreciate owning an iPhone
? ? ? ?As a sixth grader, I strive to get great grades. I work hard to succeed in academics, and I concentrate on learning how to sing, play piano, and play violin. However, we all need a break once in a while. Many middle school kids entertain themselves by playing on a smartphone or surfing the Internet. But how am I to entertain myself if I don’t have anything to entertain myself with in the first place? If I had an iPhone, it would help to entertain myself, to find advice for things, and learn how to do things. I also play many musical instruments, and it helps a lot to listen to how others play a hard song. I have an extremely old iPod touch (specifically, the 2nd generation) and it can hardly do anything. I own a cell phone, but all it can do is call and take terrible pictures or record shot video clips. I frequently lose track of these ancient devices, and I can’t ever find them. I only lose them due to the fact that they can’t even do anything, so I don’t use them. iPhones have a tracking device so that when you lose one, you can get it to sound loudly.
? ? ? ?Recent studies have shown that teenagers between 13 and 17 years old have demonstrated a sudden increase in smartphone adoption. In fact, 58% of the American teenagers own a smartphone, compared to the 36% of the teens saying they owned a smartphone just last year. If so many others own a smartphone, then why can’t I? Furthermore, 20 percent of the third graders have a cell phone while 83 percent of the middle schoolers own a smartphone. Perhaps younger children are attracted to smartphones like magnets. (Dad’s comment: Source?)
? ? ? ?In middle school, you have many projects and homework that require research. In Spanish last semester, I was required to make a presentation about Nicaragua. Most people can’t just remember what they know about Nicaragua. I was one of those people, so in order to make a presentation, I had to do research. If you are trying to find some extra information while on the go and you don’t have a laptop handy, that might be a problem. However, if you have a smartphone, then poof! There goes your problem! You see, many smartphones can go on the Internet without having wireless connection. iPods like mine can’t do that. They just can’t. It’s like training an old dog to roll down a slide, run 90 meters, then cannon-ball into a freezing pool. It’s impossible. So, I need a newer version. Many times when I try to download an app, it often says that it is not compatible with this iPod or that it requires iOS 3 and up or something. I always have to borrow my parents’ devices, and at this point, it’s sort of embarrassing. I mean, I’m in middle school already, and I depend on my parents for the use of a good electronic device. I can’t exactly mow lawns for the money to buy an iPhone because I’m just not that type of person, and selling things will take forever. ?(Dad’s comments: ?This isn’t very reasonable. ?If you really want something, you have to earn it.)
? ? ? ?I play so many musical instruments, and though I am a sort of violin miracle among my fellow sixth graders because I have been playing for so long, I have quite a bit of room to improve. When my private teacher asks me to learn a new section, there is a 70% chance that I will have no idea how it’s supposed to sound. My only solution is to search up the song on Youtube and see how others play it. I have a great computer at home, and it is very trustworthy, but I can’t exactly stuff a 2 ? foot long non-portable computer in my pocket. If I have an iPhone, I will have lots of memory for me to fill with downloaded songs that I am playing and other things.
? ? ? ?iPhones are a combination of a cell phone and an iPod touch or another similar electronic device. If I have an iPhone, I don’t have to take care of two different devices if I can combine them into one awesome device. I mean, being a sixth grader and all, keeping track of two different devices is a huge responsibility, and it is exhausting. It is quite a job, and if I were to get hired to do it, I would be fired in an instant. I wouldn’t be surprised if, when they were seeing what sort of person I was, among all the achievements, there would be a huge article about the “notorious electronic wrecker” and the “terrible girl who seems to have memory loss every five seconds and can’t remember where she put things”. ?(Dad’s comment: ?I don’t like this part. ?You make it sound fun not to take a responsibility.)
? ? ? ?Now, you might argue that I don’t have the responsibility to take care of one, and I will lose it or drop it, but I won’t. You see I have had my trusty old iPod for about two years, and the colorful, partly useless gel case keeps my iPod together. I have lost my iPod several times, but it’s like I said earlier, the main reason is because that I hardly ever use it. It can’t do much, so what is the use of it? The only reason I keep it is to listen to music, draw, and to repeatedly tell my mind that it’s going to be okay, and at least I own an electronic device.
? ? ? ?Though iPhones are quite a bit of money, it will be worth it. I will put that future Faith Jr. to use from the instant I touched it. iPods that are so old can’t do anything should be replaced and put in an old electronics retirement center and spend the rest of their seemingly endless lives watching each other. Now, you stubborn parents out there should open your ears and listen to your child’s reasoning, even though half the time they may just be screaming themselves hoarse. Maybe you should consider it. And for you children, spare your poor parents their hearing and politely and calmly reason with them. If you make them deaf, they won’t be able to hear your reasoning.
? ? ? ?So, maybe you could be a reasonable parent and not go type-warring me to type me silly and counter argue why you don’t want me to have an iPhone and hear me out, Dad. Sure, I’d play an extra hour of piano or violin for a week, or I would type a good 5 paragraph essay every day for a month. Come on, I’m desperate! I’ll get straight 95% or up for the rest of the school year. But please consider getting me an iPhone. I mean, any reasonable parent would get their child an iPhone straight away for making it to Algebra 1 instead of giving their child a feast at a really good restaurant along with an entire red-snapper. So dont stick to your strict Asian parent ways, and give a nice but reasonable American parent style teaching a chance.
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